Frequently Asked Questions

Password/Login Issues

This section covers issues such as: lost passwords, problems logging in, and issues accessing other sites.

I lost or forgot my username and password! How do I retrieve it, or get a new one?

You will need to submit a support ticket with the E-mail address you used when signing up, and if possible, the subscription ID number. If you have the e-mail and your name, that should be enough information for us to get you your username and password. If you would like for us to reset it, then please put your new desired user/pass in the Comments section.

Help-My Username And Password Don't Work!

First, check to make sure that you are entering your username and password correctly. Remember that usernames and passwords are case sensitive and to enter then exactly the same as when you first created them; for example, if your original username was "pr0n_lover" with a password of "aa12578" then you will not be able to log in with "Pr0N_LOVER" and "AA12578". Try closing your browser, clearing cookies, and logging in with the username and password exactly as you created it. If you cannot recall the exact format, then please send a support ticket with the e-mail address you used to sign up and we will provide that information for you.

If this does not solve the problem, then there is also the possibility that you have logged in from separate IP addresses the maximum amount of times. In order to prevent password trading/sharing, our security system will automatically block a username/password which logs in from multiple IP addresses after a certain amount of attempts.

If you feel that the security of your password may have been compromised, please submit a support ticket with your username and password, and the e-mail which you used when signing up, and we will issue you a new one or refresh your existing one.

Finally, if the above information does not resolve the situation, contact us and we will have our technical support staff investigate the issue.

Why Can't I Access ALL Of The Sites?

If you paid for a full membership to any of the sites in our network and are unable to access all of the sites, please submit a support ticket immediately, as this is likely a technical error.

Technical Support Issues

This section deals with any technical issues you might be experiencing on our sites.

I clicked on a video and nothing happened-where is it?

If you locate any broken links, or missing images or videos please submit a Support Ticket immediately!

I Can't Access The Bonus Feeds/Movies!

First, please check the FAQ Pages For The Various Feeds:

http://www.worldwidefeeds.com/customerhelp.php

On the Bonus DVD Movies, Click the "Help" Button At The of The Feeds. If you are using IE, Make sure that you have popups enabled before trying to access the Bonus DVD Movies and that you have the latest version of Windows Media Player Installed.

If you still experience any issues with the Bonus Movies or Feeds, then please submit a support ticket with as much detail as possible, including your operating system (PC, Mac) and the browser you are using (IE, Firefox, AOL) when you receive the error. The more information you are able to provide us with, the more efficiently we will be able to resolve the problem!

Why Am I Having Difficulty Viewing The Movies?

Make sure that you have the latest version of Windows Media Player installed. If you still experience issues, please submit a support ticket with as much detail as possible.

See the "Movies & Pics" tab for more information on viewing media files.

Billing Issues

Questions related to billing issues, how to contact billing companies, and subscriptions.

How will my credit card be billed?

Your Credit Card Account will be billed either as: "FBluebill.com, Epoch or CCbill.com"

How will my checking account be billed?

Your Credit Card/Checking Account will be billed as "Future Blue, Inc."

How do I get Billing Support from the Sales or Billing Agent?

You can get billing support directly from Epoch by visiting http://fbluebill.com, https://epoch.com/billingsupport or sales support from CCBill by visiting http://ccbill.com/.

Do Memberships Auto renew?

Yes, your membership will auto renew unless you cancel.

How do I cancel?

We hate to see you go, but if you really want to cancel for any reason, visit this link and follow the instructions. But before you go, we would appreciate it if you let us know if there is anything we can do to increase the value of your membership with us!

Movies

This relates any technical issues associated with viewing video files.

How can I watch the movies?

When you enter a scene page, below the scene description and photo you will find the available movie files for that set bein the box below:

Each box that represents the movie options, in addition to providing details about the size of the file, approximate download speed, and the size payer window it will play in, offers two options for watching: the first, "Play" will open the movie in your selected movie player. In Internet Explorer, providing you have Windows Media Player set as the default movie player, the player should open automatically and begin Buffering and playing; in Firefox/Mozilla you will have the option to save the file for later playback or open with Windows Media Player or the player of your choice. The "Download" option gives you the opportunity to save the file to your local drive for later playback.

The "Downloadable Segments" are the entire movie in the largest WMV file format split into smaller segments and arranged in chronological order with a small preview thumbnail, for those who are interested in a particular segment of the movie and also to facilitate faster download. These can be either played by clicking on the link or the thumbnail, or saved to your local drive for playback at a later time by right clicking on the thumbnail or the link and then selecting "Save Target As".

What if the movie doesn't play?

This can be the result of the following:

• You do not have a movie player installed: Download Microsoft's Media Player or many other free players that can be found at sites like download.com.
• There is a technical error: As much as we strive to consistently ensure that your experience is completely free of any file or technical errors for your optimum enjoyment of our sites, sometimes-things happen. In the event that you should encounter a broken link to a movie file, a file that does not play corrrectly, or any other type of techincal error, we ask that you please submit a support ticket immediately as we want to get it fixed as rapidly as possible.
• Your local Windows Media Player settings need to be adjusted: On rare occasions, we will hear from a user who informs us that they are unable to use the "Play" function in Internet Explorer. Should this occur, please try to take the following course of action:
  1. Open Windows Media Player on your computer (C:\Program Files\Windows Media Player, and click "wmplayer")
  2. Right click on the Icon by the words "Windows Media Player" in the top left corner. From here, select "Tools>Options" and the Options Window will appear.
  3. Inside the Options Window, select the tab called "File Types" and make sure that the boxes for "Windows Media Video file(wmv)" and "Movie file(mpeg)" are checked.
  4. Next, select the "Network" Tab and find the section called "Streaming Proxy Settings". Click on the Protocol/Proxy line for "HTTP|Browser" so it is highlighted and then click the "Configure" Button.
  5. On the "Configure Protocol" window that comes up, make sure the option marked "Use Proxy Settings Of The Web Browser" is selected and click "OK".

I Am Using AOL And Experiencing Some Issues Playing Movies - Please Help!

AOL Specific Issues

If you are using AOL and experiencing difficulty accessing the movies, please review the following suggestions:

• From the AOL web browser program, Click on "Members" Select the "Preferences" menu in the AOL browser Click on "Uncompressed Graphics" Click on the "Advanced" section Click on "Purge Cache." That will likely fix many AOL problems.
• You must be using AOL version 3.0 or higher (to upgrade go to keywork "upgrade") and you SHOULD run Microsoft's Internet Explorer on top of AOL. Once IE is installed you can minimize AOL once you dial up and then open the IE browser.
• Using IE On Top Of AOL: If you are using Windows 95 or 98, chances are you already have Internet Explorer (IE) installed on your system. To find out if you already have IE, Go to the Start button, and then Programs and look for Internet Explorer. To use IE on top of AOL, Sign on to AOL as you normally would. Instead of typing in Web addresses in AOL, do the following:
  1. Go to the Start button, and then Programs.
  2. Look for and select Internet Explorer.
  3. Go to our Web site using the "Address" box at the top, underneath the "Back" and "Forward" buttons.

I have a Mac, and WMV Files will not play on a Mac. What do I do?

If you wish to view .WMV movies on A Mac, there are a few possible options available. One is the VLC Media Player, which is a free open source player you can download from VideoLan, and another is Flip4Mac available for download from Telestream.

I've Tried All Of These, And I Am Still Having Problems!

Still having issues with watching movies? Submit A Support Ticket and we will see if we can help!

(NOTE: Many video features are not likely to work correctly with Netscape Navigator. We recommend Microsoft's Internet Explorer or Mozilla Firefox when viewing our sites. It is also highly recommend that you upgrade to the latest version of Internet Explorer or Firefox.)

Pics

This relates any technical issues associated with viewing image files.

How Do I View Pics?

All the pictures you will find on our sites are in JPEG format, a very common file format. To view pictures simply click on the thumbnail image leading to the thumbnail gallery and then click any image to see a larger image and navigate through the set. If you want to see the full size, largest image, click the larger image to open the .jpg file; this should immediately download the picture into a browser or other compatible image viewer. To save it to your local hard drive, right click and select "Save As" to download it.

Common Problems

"Temporary Cache Filled"If you are viewing a great deal of content on the web you may have a problem with your cached memory. Occasionally the file will try to save as a Bitmap file. These are very large byte by byte files that take up a lot of room on your hard drive. To remedy this problem go to your browser (Internet Explorer) and select Tools>Internet Options. There you will see an option for Temporary Internet Files. Select "Delete Files" button. You may have to restart Internet Explorer and possibly reboot your machine. You should fine much improved performance and be able to download photos.

There Are Pics Missing - What's Up With That?

If the set is supposed to have images and you are not seeing all of them, or worse, the dreaded "Red X" where one is supposed to be, please submit a support ticket immediately so we can get it fixed!

How Do I Download Zip Files?

Simply click the link that says "Download Zip File" below the image set to save all of the full size images to your hard drive. If you experience any errors, please submit a support ticket and let us know right away!